Yes, of course you can. However, we recommend that you become a member in order to follow up the order, easily create a return and exchange request, and then review the previous orders.
You can shop on our website with all your credit cards, debit cards or money order/eft method. Under normal conditions, the number of installments is 3, but due to the BDDK regulation, the number of installments for some users is limited.
The credit card information you use while shopping on our website is safe and protected with an SSL Certificate. All your orders are encrypted. Therefore, the credit card information used during the order is protected.
The stone used in the products that do not specify the stone feature in the description part is zircon. If you want to buy the same product as a diamond, you can contact us on our Whatsapp line.
If there is no color option on the product page, our product is yellow gold. In our products, which have color options, the mineral color is prepared as original.
We can make color changes as coating on all products. For this, it is sufficient to send it to us as an order note at the order stage. But sweat, chemical etc. In some cases, it can cause discoloration and darkening. For this reason, we do not recommend it.
You can find the inner diameter of a ring you have used by measuring the inside diameter of the ring you have found by looking at the ring size table. There is a detailed video on the subject on our Instagram account. You can find it easily by following it.
The standard size used for bracelets is mostly in the average 18-19 cm range. If you have a request to be shorter or longer than the standard, you can send it to us as an order note.
In most of our necklace models, the size is written in the description. For thin chain necklaces, the standard size is between 42-45 cm unless otherwise stated. Since the price will change for your non-standard requests, we ask you to contact us on our Whatsapp line before ordering.
After you become a member, you can access it from the My Coupon Codes tab in your account. The wheel can be used once a week. Therefore, the coupon code will expire after 1 week.
We deliver your orders with Yurtiçi Kargo. Your products are under our responsibility until they reach you. In cases such as lost during transport, the new product will be sent to you again or the product price will be refunded to you.
Rarely, products can be damaged during cargo transportation. For this reason, please check that the cargo you receive is not crushed, torn or wet. In such cases, you should not take delivery of the cargo and make a report to the cargo officer.
We send all products with Yurtiçi Kargo free of charge. If you ask us to send it with a different shipping company, the shipping fee and responsibility will be yours.
Your product, which has not expired, must be sent undamaged and unused with the product box, certificate, and cargo box as it was sent to you, after you create your return request on our website. You can deliver your product to Yurtiçi Kargo with the code 1216075785.
Yes, this can happen occasionally. Don’t worry — it has nothing to do with the gold’s quality or authenticity.
14K gold is made by blending pure gold with small amounts of metals like silver, copper, or nickel to make it more durable. These metals can sometimes react with certain skin types, especially when exposed to sweat, soap, sanitizer, or perfume, causing a temporary color reaction on the skin.
This does not harm your ring or your skin and is easily reversible. Simply clean your jewelry with mild soap and warm water, then dry it gently with a soft cloth.
If you wish, you can send your ring to our Değerli workshop for complimentary cleaning or rhodium re-plating service.
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