Distance Sale Contract

01 Parties

02 Purpose and scope

2.1. This Agreement governs the rights and obligations of the parties concerning the sale and delivery of products ordered electronically by the BUYER through degerlikuyumculuk.com, in accordance with Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts and other applicable Turkish legislation.

2.2. The product specifications, selected options, quantity, total price, applicable discounts, delivery charges, payment method and promised delivery period for each order are stated in the Pre-Information Form and order summary provided to the BUYER before checkout. Such information forms an integral part of this Agreement.

2.3. The BUYER’s statutory consumer rights are separate from the additional return and exchange right offered by the SELLER. Mandatory provisions of applicable law shall always prevail.

03 Products and order details

3.1. The product type, name, product code, quantity, fineness (karat), colour, size, length, weight (where applicable), gemstones and other essential characteristics are specified on the relevant product page and in the order records. Any applicable weight or size tolerances are disclosed before purchase where relevant.

3.2. Product images are provided for identification and illustration. Minor visual differences may arise from display settings, lighting or photography. The delivered product must nevertheless conform to the essential characteristics stated at the time of ordering.

3.3. The following details are provided in the order-specific copy of this Agreement sent to the BUYER or in the order summary forming an integral part of it:

Note: This general information page does not display blank or fictional order details. The system must generate the relevant customer-specific information at checkout.

04 Prices and payment

4.1. Unless expressly stated otherwise, prices displayed on the website include applicable taxes. The total amount payable by the BUYER, including any delivery charges, is shown before the BUYER confirms an order that creates a payment obligation.

4.2. Prices of jewellery containing gold and other precious metals may fluctuate in line with market gold prices and other cost factors. Once an order has been concluded, its agreed price cannot be unilaterally increased or decreased because of subsequent movements in gold prices.

4.3. Payments may be made by debit/credit card, bank transfer/EFT or other methods offered at checkout. Any available instalment and banking terms are disclosed during the payment process.

4.4. Immediately before confirming an order, the BUYER is clearly informed that placing the order entails an obligation to pay. If an order is not validly paid, the SELLER’s obligation to deliver is determined within the limits permitted by applicable law.

4.5. If an order is placed on the basis of a manifest and objectively recognisable pricing error caused by software, system integration, data entry or calculation, resulting in a price clearly inconsistent with the product's ordinary selling value, the circumstances of that order may be assessed under the provisions on fundamental mistake in Turkish Code of Obligations No. 6098. The BUYER shall be promptly informed of any such error and its reasons. Where the transaction is lawfully set aside, the full amount paid shall be refunded without deduction, promptly and within the time limits required by law, through the original payment method. Any new order at the correct price requires the BUYER's express acceptance. Subsequent changes in market gold prices, expiry of a promotion or profitability considerations do not, in themselves, constitute grounds for cancellation under this clause. The BUYER's mandatory statutory rights remain unaffected.

05 Order processing and delivery

5.1. The SELLER shall deliver the ordered product complete, in accordance with the order and together with the necessary information and documents, within the delivery period specified in the pre-contractual information. Except for goods prepared according to the BUYER’s specifications or personal needs, the delivery period for goods shall in all cases not exceed 30 days.

5.2. For personalised products, the delivery period disclosed before ordering and agreed between the parties shall apply.

5.3. The SELLER is responsible for loss of or damage to the product until it is delivered to the BUYER or to a third party designated by the BUYER other than the carrier. Where the BUYER specifically requests a carrier other than one designated by the SELLER, the liability rules under applicable law shall apply.

5.4. If visible packaging damage or missing items are discovered upon delivery, it is recommended, where possible, to document the issue and notify the SELLER. Failure to obtain a delivery report does not extinguish the BUYER’s statutory rights concerning defective goods.

5.5. If the product is not delivered within the promised period, the BUYER may terminate the Agreement as permitted by law. In that event, all payments collected, including delivery charges where applicable, shall be refunded within 14 days of receipt of the termination notice, together with any applicable statutory interest.

5.6. Where performance becomes objectively impossible, the BUYER shall be notified in writing or through a durable medium within three days of the SELLER becoming aware of the situation; all amounts collected shall be refunded within 14 days of the notification. A product being out of stock does not in itself constitute impossibility of performance.

06 Statutory right of withdrawal

6.1. For sales of goods not covered by a statutory exception, the BUYER may withdraw from the Agreement within 14 days of receipt of the product by the BUYER or a designated third party, without giving any reason or paying a penalty. The right of withdrawal may also be exercised between conclusion of the Agreement and delivery.

6.2. The statutory right of withdrawal is exercised by sending the SELLER an unequivocal statement in writing or through a durable medium within the applicable period. The BUYER may email [email protected] or use the return request system on the website. A sample withdrawal form appears at the end of this Agreement, but its use is not mandatory.

6.3. Unless the SELLER has offered to collect the goods, the BUYER must return the product subject to a statutory withdrawal within 14 days from the date the withdrawal notice is sent.

6.4. The SELLER shall refund all payments required to be reimbursed by law, including the original delivery charges where applicable, within 14 days from the date the product is handed to the return carrier specified in the pre-contractual information. If another carrier is used, this period begins when the SELLER receives the product. Where the BUYER withdraws before delivery, the period begins when the SELLER receives the withdrawal notice.

6.5. For returns made under the statutory right of withdrawal, the BUYER shall not be charged return shipping costs when using the carrier designated in the pre-contractual information. If no return carrier was designated, return shipping costs cannot be imposed on the BUYER. If the designated carrier has no branch where the BUYER is located, the SELLER shall arrange collection without additional charge.

6.6. Refunds shall be made in a single payment using a method consistent with the original payment instrument and without additional cost to the BUYER. Any changes resulting from use of the product during the withdrawal period in accordance with its functioning, technical characteristics and instructions for use shall be assessed under applicable law.

07 Exceptions to the right of withdrawal

7.1. Under Article 15 of the Regulation on Distance Contracts, unless the parties have agreed otherwise, the statutory right of withdrawal does not apply to sales meeting the following conditions:

7.1.1. Products whose prices are linked to gold-market fluctuations

Gold and jewellery products whose prices depend on fluctuations in financial markets outside the SELLER’s control are exempt from the statutory right of withdrawal where the conditions in Article 15(1)(a) of the Regulation are met.

7.1.2. Products made to the buyer’s specifications

Products made to the BUYER’s specifications or personal needs—such as jewellery engraved with a personalised name, date or message, or items specially designed outside standard product options—fall within the exception under Article 15(1)(b) where its conditions are met. Choosing a standard size, colour or length option does not, on its own, constitute personalisation.

7.1.3. Hygiene-sensitive products with opened protective packaging

Earrings, piercings and similar products that are unsuitable for return for health or hygiene reasons and whose protective packaging, seal, tape or similar protective element has been opened after delivery may fall within the exception in Article 15(1)(ç), where its conditions are met.

08 Değerli’s additional return and exchange right

You may return or exchange standard gold jewellery purchased from Değerli within 14 days of delivery, provided the conditions below are met.

8.1. This additional right also applies to standard gold jewellery that falls within an exception to the statutory right of withdrawal. It is provided in addition to, and does not replace, the BUYER’s rights under applicable law.

8.2. To qualify for this additional return or exchange right, the product must be unused, undamaged, free from repairs or alterations, fit for resale and in the same condition as delivered. Any certificate, protective packaging and accompanying components supplied with the product must also be returned where present. The SELLER shall accept the request if inspection confirms that these conditions are met.

8.3. Products made or modified to the BUYER’s specifications, personalised items and products modified outside standard options are excluded from this additional return and exchange right. Earrings and piercings must be unused, and any hygiene-related protective packaging must remain unopened.

8.4. The BUYER must submit the additional return or exchange request within 14 days of delivery by emailing [email protected] or using the return request system on the website. The safe shipping method and shipping conditions will be communicated before the product is dispatched. Any shipping charges applicable specifically to this additional right will be disclosed in advance and submitted for the BUYER’s approval.

8.5. The amount refunded for an approved additional return is based on the net sale price actually paid for the product at the time of purchase. Subsequent increases or decreases in the gold price do not, by themselves, change the refund amount. Once the product inspection has been completed and the conditions confirmed, the refund will normally be processed within seven business days using a method consistent with the original payment instrument.

8.6. For an exchange under this additional right, the net amount actually paid for the returned product and the current sale price of the newly selected product at the time of exchange shall apply. If the new item costs more, the BUYER shall pay the difference. If it costs less, the difference shall be refunded to the BUYER, or converted into store credit only at the BUYER’s express request.

8.7. The conditions of this additional return and exchange right apply only to products covered by that policy. Products subject to the statutory right of withdrawal remain governed by the legal return rules and time limits, and defective products remain subject to the statutory remedies available to the BUYER.

09 Order cancellations, returns and shipping

9.1. Cancellation requests for orders that have not yet been handed to the carrier may be submitted to customer service. For products with a statutory right of withdrawal, the right may also be exercised before delivery. Cancellation requests for products falling within withdrawal exceptions or made to order shall be assessed in accordance with applicable law and the stage of order preparation.

9.2. Products containing precious metals must be shipped using a method appropriate to their actual nature and consistent with the carrier’s acceptance and insurance or liability terms. The BUYER is advised to contact the SELLER before shipping a return so that secure transport can be arranged. This recommendation shall not be treated as a precondition that prevents the timely exercise of a statutory right of withdrawal.

9.3. Costs, refunds and liability arising from the statutory right of withdrawal or defective products shall be determined in accordance with mandatory legislation, independently of any other provisions of this Agreement.

10 Defective products and after-sales services

10.1. The SELLER must supply goods that conform to the order and are free from defects. In the event of incorrect, incomplete or non-conforming delivery or a manufacturing defect, the BUYER retains, subject to the legal conditions, the remedies provided under Law No. 6502, including rescission and refund, reduction in price, free repair or replacement with a non-defective equivalent.

10.2. Requests for removing scratches, polishing, chain or clasp repairs, size adjustments and similar after-sales services are reviewed in light of the product’s characteristics and applicable service terms. Additional services do not restrict statutory rights regarding defective goods.

10.3. Normal signs of wear, damage caused by impacts or external factors, and allegations of manufacturing defects shall be assessed separately in light of the facts and applicable law. Mere use of a product does not automatically justify refusal of a statutory defective-goods claim.

11 Promotions, gifts and loyalty points

11.1. Discounts, promotional codes, complimentary products and benefits such as Değerli Points are subject to the relevant promotional conditions clearly disclosed before ordering. Selling a product at a discount does not, by itself, remove the statutory right of withdrawal.

11.2. Where a promotional benefit depends on the number of products or a minimum basket amount and a partial return means the conditions are no longer met, the gift may need to be returned or the benefit recalculated, provided this was disclosed in advance and complies with the law.

11.3. Promotional terms shall not be interpreted or applied so as to make the exercise of statutory withdrawal or defective-goods rights practically impossible. No unlawful penalty or previously undisclosed deduction may be imposed on the BUYER.

12 Personal data and marketing consent

12.1. Personal data processed in connection with orders and deliveries are handled in accordance with Turkish Personal Data Protection Law No. 6698 and related legislation for purposes including order fulfilment, accounting, legal compliance, customer communication and after-sales services. Further information is provided in the privacy and personal data notices published on the website.

12.2. Acceptance of this Agreement does not in itself constitute consent to receive marketing or promotional electronic communications. Where required, consent for such messages will be obtained separately in accordance with applicable law.

13 Applications and dispute resolution

13.1. The BUYER may submit enquiries or complaints regarding orders and products by emailing [email protected] or calling 0536 333 55 55.

13.2. Consumer disputes may be referred to the competent Consumer Arbitration Committees in accordance with the monetary thresholds and jurisdictional rules in force on the date of application, or to the competent Consumer Courts, subject to the applicable statutory conditions and mandatory mediation requirements.

13.3. The BUYER retains the rights provided by law to apply to the competent authorities in the place of residence or where the consumer transaction took place. Mandatory Turkish consumer law provisions apply in matters on which the parties cannot agree.

14 Conclusion and effectiveness of the agreement

14.1. Before completing the order, the BUYER can access the Pre-Information Form and this Agreement. The Agreement is concluded in accordance with applicable law when the order is duly confirmed with a clear obligation to pay.

14.2. The SELLER shall provide the BUYER with the order-specific Agreement and relevant pre-contractual information records through a durable medium or another method permitted by law, and retain such records as required by legislation.

14.3. Later changes to the general Agreement published on the website shall not unilaterally alter previously concluded agreements to the BUYER’s detriment. Mandatory legal provisions and the consumer’s accrued rights remain reserved.

APPENDIX Sample withdrawal notification form

This form is intended for situations in which a statutory or contractual right of withdrawal is available. Use of this form is not required to notify a withdrawal; an email or another written statement may also be sufficient.

Buyer’s declaration: I hereby give notice that I am exercising my right to withdraw from the distance sales agreement concerning the product described below.

Notification address: [email protected] · Kale Mahallesi, Cephane Sokak, No: 21, İlkadım / Samsun, Türkiye