Frequency Asked Questions

Are you using gold in your products?

Yes, all of our products are 14k gold. It is not a coating.

Can I shop without membership?

Yes, of course you can. However, we recommend that you become a member in order to follow up the order, easily create a return and exchange request, and then review the previous orders.

How can I shop from your website?

You can shop on our website with all your credit cards, debit cards or money order/eft method. Under normal conditions, the number of installments is 3, but due to the BDDK regulation, the number of installments for some users is limited.

Evet, hesabınıza giriş yapıp, bilgilerinizi düzenleyebilir, adresinizi değiştirebilirsiniz.

Yes, you can log in to your account, edit your information and change your address.

Web sitemizden alışveriş yaparken kullanmış olduğunuz kredi kartı bilgileri güvendedir ve SSL Sertifikası ile korunmaktadır. Vermiş olduğunuz tüm siparişler şifrelidir. Dolayısıyla sipariş sırasında kullanılan kredi kartı bilgileri koruma altındadır.

The credit card information you use while shopping on our website is safe and protected with an SSL Certificate. All your orders are encrypted. Therefore, the credit card information used during the order is protected.

What stones do you use in your products?

The stone used in the products that do not specify the stone feature in the description part is zircon. If you want to buy the same product as a diamond, you can contact us on our Whatsapp line.

What is the mineral color of your products?

If there is no color option on the product page, our product is yellow gold. In our products, which have color options, the mineral color is prepared as original.

Can you change the mineral color of your products?

We can make color changes as coating on all products. For this, it is sufficient to send it to us as an order note at the order stage. But sweat, chemical etc. In some cases, it can cause discoloration and darkening. For this reason, we do not recommend it.

Can you change the stone color of your products?

Yes, we can change the stone color of many products. You can get clear information by contacting us on our Whatsapp line before ordering.

How can I find my ring size?

You can find the inner diameter of a ring you have used by measuring the inside diameter of the ring you have found by looking at the ring size table. There is a detailed video on the subject on our Instagram account. You can find it easily by following it.

How can I find my wrist measurement?

You can find your size by measuring the circumference of your wrist with a tape measure or by wrapping a string around your wrist and then measuring.

What is the standard size used in your bracelets?

The standard size used for bracelets is mostly in the average 18-19 cm range. If you have a request to be shorter or longer than the standard, you can send it to us as an order note.

What is the standard size for necklaces?

In most of our necklace models, the size is written in the description. For thin chain necklaces, the standard size is between 42-45 cm unless otherwise stated. Since the price will change for your non-standard requests, we ask you to contact us on our Whatsapp line before ordering.

Can you change carat on your products?

All of our products are 14 carat gold. Unfortunately, we cannot work in a different setting.

I lost the coupon code that appeared on the weekly wheel, how can I find it?

After you become a member, you can access it from the My Coupon Codes tab in your account. The wheel can be used once a week. Therefore, the coupon code will expire after 1 week.

How do you ensure product delivery?

We deliver your orders with Yurtiçi Kargo. Your products are under our responsibility until they reach you. In cases such as lost during transport, the new product will be sent to you again or the product price will be refunded to you.

What should I pay attention to when receiving my product?

Rarely, products can be damaged during cargo transportation. For this reason, please check that the cargo you receive is not crushed, torn or wet. In such cases, you should not take delivery of the cargo and make a report to the cargo officer.

Do you charge shipping fees?

We send all products with Yurtiçi Kargo free of charge. If you ask us to send it with a different shipping company, the shipping fee and responsibility will be yours.

Do you ship abroad?

Yes, we deliver abroad with DHL Cargo. You must choose DHL cargo as the shipping method at the order stage. International shipping fee is 1200 TL.

Do you have the option to pay at the door?

Unfortunately, we only accept payments by wire transfer/eft or credit/debit card.

In how many days can I return the product I purchased?

You can return the products you bought from our website within 7 days.

How can I return the product I purchased?

Your product, which has not expired, must be sent undamaged and unused with the product box, certificate, and cargo box as it was sent to you, after you create your return request on our website. You can deliver your product to Yurtiçi Kargo with the code 293366246.

I want to change the product I purchased. How can I do it?

Within 14 days after your order is delivered to you, you can make a change request on the site or contact us via our Whatsapp line.

Frequency Asked Questions